Frequently Asked Questions
When will the products be shipped?
The products will be shipped within 5-10 business days, because every headpiece is hand-dyed and made to order. If you need your order sooner, please notice us, and we will made it to priority.
If you order an unique headpiece (for example: headband in different size/color) it may take a little long. If you order a hat it may take 2-3 weeks because every hat and other headpieces are made and crafted by hand.
The shipping cost is calculated, based on Slovenian Post (Pošta Slovenije d.o.o.) price list.
How do I pay?
All of the products can be payed through Paypal and Stripe. You can use Visa, MasterCard or American Express to pay by Paypal.
You can also pay via Bank transfer or the Delivery of parcels and postal matter paid on delivery. If you want to use any of these options please contact us - [email protected]
What do I do if I never received my order?
Please contact us via email: [email protected] and we will see where is your order. In case that your order is lost we will ship you another one.
What do I do if I received a defective order?
We would kindly ask you for a picture of the damage order, and then we absolutely replace it and send you another one.
How can I make a retun if I am not satisfied with my purchese?
You can return products in 5 days form receiving your puchese. I will return your money via Paypal, Slovenian post (Pošta Slovenije d.o.o.) or via bank transfer.
We are located in Celje – there is our studio where all headpieces are made by hand.How is the product made? Where do the materials come from?
All products are made and crafted by hand. We design and made our headpieces in our studio. We carefully chose different fabrics and other materials and we aimed to buy all materials locally. If we can't buy them from our local shops, we order fabrics from the best supply stores in the United Kindom.
How do I make sure I order the right size?
You can always contact us via email: [email protected] and we will give you an advice how to choose the right size.How do I contact your company if my question isn’t answered here?
Please contact us via email: [email protected] or by phone number +386 40 307 879
Do you sell your products at any other place?
You can buy our products: in person in Celje, Store Perfect Dresscode code in Maribor, GUD shop in Ljubljana.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol(SSL) with an encryption key length of 128-bits (the highest level commercially available).
Europe 5€, any other countries based od calculative cost depend on each country.